Refund and Cancellation Policy:
Welcome to Guru Tiago’s Refund Policy. For subscription-based plans, a full refund will be issued if Guru Tiago fails to resolve any issues within the first 30 days of the subscription. If one or more issues are resolved, the subscription fees are non-refundable. However, Guru Tiago may, at its discretion and on a case-by-case basis, agree to refund the subscription fees after deducting charges for the services provided.
For incident-based plans, you are eligible for a refund if any of the following criteria are met:
- You have all the prerequisites required to resolve the problem.
- The issue remained unresolved while the account was active.
- It has been less than 30 days since the last work was done on the issue by an Guru Tiago technician.
Service Plans:
You can order Services by submitting Plan Orders through the Guru Tiago website or by calling us. Once Guru Tiago accepts your Plan Order, you will receive an email at the address provided during registration. Guru Tiago is not obligated to provide Services for any Plan Order it has not accepted. Upon acceptance, you will have an active Service Plan.
Undertaking:
Subject to the Terms and Conditions and specific terms of each Service Plan, Guru Tiago will use commercially reasonable efforts to address your queries and provide appropriate solutions. We may attempt problem diagnosis and solutions through chat, email, or other means, including remote access. If remote access is used, no residual software will remain on your computer, although a text file summarizing the work done may be placed on your computer. You can choose to save or delete this file. All undertakings under Service Plans are subject to Guru Tiago’s Limited Warranty.
Payment:
Services will be available once you have made the required payment for the Plan Order. Guru Tiago has no obligation to provide Services under any Service Plan without receiving payment. Certain Service Plans may include fees such as “Service Fee” and/or “Activation Fee,” payable annually or monthly. All payments under an Annual Plan are made upfront at the start of the subscription cycle. For Recurring Payment Plans, monthly installments and a non-refundable Activation Fee may apply. Fees will not be refunded unless otherwise stated in the Plan Order.
When you purchase the Service, you agree to a specific price and plan term (one, two, or three years). Terms of Service Fee and any other payable fees are outlined in the Plan Order. Some plans may offer a discount if you sign up for additional Guru Tiago services (“Bundle Discount”). You agree to maintain your Service and any bundled services for the applicable term. The price is valid until:
- The Term Plan expires.
- You drop one of the Guru Tiago services required for the special rate.
- You terminate the agreement/Service Plan before the term expires.
Credit Card Billing:
You may need to provide a credit card number to activate your Service. By doing so, you authorize Guru Tiago to charge your card for any unpaid Services or related equipment fees. You also agree to provide updated credit card information when requested. Guru Tiago is not liable for any charges incurred due to insufficient funds or incorrect card information. If you mistakenly provide a debit card number, you authorize charges to that card until you provide a valid credit card number. Automatic payments or electronic funds transfers may also be used for billing.
Third-Party Agreements:
As part of the Services, Guru Tiago may suggest third-party services. If you subscribe to or use these services, your use is subject to the third-party provider’s terms. Guru Tiago is not responsible for the delivery or performance of third-party services. Violation of third-party terms may result in termination of your Guru Tiago account.
Limited-Service Warranty:
Guru Tiago disclaims all warranties, express or implied, as to the Services, Materials, and Software, including merchantability or fitness for a particular purpose. If you are dissatisfied with the Services, your sole remedy is to allow Guru Tiago to reperform the Services or redownload and reinstall the Software. Some Service Plans come with a 7-day limited-service warranty, subject to the specific terms for those plans.
Guru Tiago and its suppliers make no representations about the suitability of the information in the Services, Materials, or Software for any purpose. All Materials and Software are provided “as is” without warranty. In no event shall Guru Tiago be liable for any special, indirect, or consequential damages or any damages resulting from loss of use, data, revenue, or profits.
Limitation of Liability:
Guru Tiago’s liability shall not exceed the amounts paid by you under the disputed Plan Order. Any cause of action must be commenced within three months after it arises or be forever barred.
Term and Termination:
Guru Tiago may terminate or suspend your Service immediately without notice if:
- You breach any Terms and Conditions.
- Your use of the Service is prohibited by law or disrupts Guru Tiago’s network or other users.
- Guru Tiago receives a court order to terminate the Service.
- Guru Tiago ceases to offer the Service.
- You are no longer a customer.
- Guru Tiago determines you are abusing the Service.
Guru Tiago may refuse your request for Service, renewal, or re-subscription after termination or suspension.
Severability and Waiver:
If any provision of the Terms of Service is held invalid or unenforceable, it will be enforced to the maximum extent possible, and the remaining provisions will remain in full force and effect. Guru Tiago’s failure to enforce any provision does not constitute a waiver of that provision or the right to enforce it.
No Offer:
Guru Tiago’s website is available internationally and may reference products, services, and programs not available in your country. These references do not imply availability in your country.
Modification:
Guru Tiago reserves the right to amend the Terms and Conditions and the website at any time by posting a revised version on the website and/or sending amendment notifications to your registered email. You are responsible for reviewing the website regularly for amendments.
For more details, please visit www.gurutiago.com